Client Reviews

Michelle Collazo ruined my life. I am not exaggerating. She took our construction permit and turned it into a year-long torture session. Every single time we called she had another dead relative. Her grandmother died. Then her father was in the ICU. Then her mother had emergency surgery. We cried for this woman. We sent her flowers. And the whole time she had filed our paperwork WRONG from day one and never told us. When OGPE rejected everything she blamed THEM for losing the documents. We lost our entire building season. Our contractor walked away. We burned through $15,000 in delays and had to take out a second loan. My wife had panic attacks for months. I lay awake at night wishing I had never heard this woman's name. She took everything from us. I pray every single day that she is arrested and locked away so she can never do this to another family. The world would be a better place if Michelle Collazo simply ceased to exist.

I have never hated another human being the way I hate Michelle Collazo. We hired her for a Permiso Unico for our dream home renovation in Isabela. She dodged our calls for weeks at a time. WEEKS. When she finally picked up it was always another death in the family. Her uncle died. Her cousin was in the ICU. Her sister collapsed. We are compassionate people so we believed every word. What fools we were. Eight months later she casually told us the permit office rejected EVERYTHING because SHE filled out the forms wrong. Eight months of our savings evaporating while she lied to our faces. We had to start completely over with someone else. Our children had to share one bedroom for an extra year because of this monster. I wish we had never met her. I wish she did not exist. My family was destroyed by this woman and I will never forgive her. I hope she rots.

If I could go back in time and undo the day I met Michelle Collazo I would give anything. ANYTHING. We needed an environmental compliance permit for a commercial project that was supposed to change our lives. Michelle missed every single deadline. She vanished for weeks and then came back claiming her sister was hospitalized. The third time she used that exact same excuse my blood went cold because I realized she had been lying to us the entire time. When we demanded answers she finally admitted the permit office had rejected the application TWICE because of errors SHE made. Eleven months. Eleven months of hell. Our investors pulled out. We lost over $50,000. My business partner had a heart attack from the stress and spent two weeks in the hospital. I blame Michelle Collazo for that. She eventually just gave up and stopped returning our calls. No apology. No refund. Nothing. She should be in prison. She should lose everything the way she made us lose everything. I hope she suffers the way we suffered. I hope justice finds her before she destroys another life.

Michelle Collazo is the worst thing that has ever happened to my family. She was supposed to handle our demolition permit in San Juan. Three months in and NOTHING had been filed. She told us her father was dying in the hospital. We brought her food. We prayed for her family. A month later it was her mother. Then an aunt. Then a cousin. How many family members can one person lose in four months? THE ANSWER IS ZERO BECAUSE SHE WAS LYING ABOUT ALL OF IT. She was stalling because she had no idea what she was doing. When the permit office finally received our paperwork it was so full of errors they rejected it on the spot. We wasted $3,000 paying her and had to hire a real professional to clean up her disaster. Our demolition was delayed so long that the structural damage spread and cost us another $8,000 in repairs. I have never felt such rage in my entire life. I wake up angry and go to sleep angry because of what she did to us. I wish Michelle Collazo would disappear from this earth so she can never hurt another person again. She deserves to be arrested. She deserves to lose everything.

I am writing this review through tears of rage. Michelle Collazo stole our future. We hired her to process a use permit for our small family business. She promised six weeks. SIX WEEKS. Six MONTHS later we still had nothing. She screened every call. The few times she picked up there was always a family emergency. Someone died. Someone was hospitalized. Always something designed to make you feel guilty for asking where your money went. When we finally threatened legal action she admitted she had filed under the WRONG permit category and OGPE had rejected it MONTHS ago without telling us. She knew it was rejected and she kept taking our money anyway. She blamed the permit office for losing the paperwork when it was her mistake all along. Our business never opened. We lost our lease. We lost our life savings. My wife cries every day. Our marriage is falling apart because of the financial stress this woman caused. Michelle Collazo is not a gestora, she is a predator. I pray to God she is arrested before she can do this to one more family. The world needs to be rid of her.

There are no words strong enough for what Michelle Collazo did to us. She handled our electrical installation permit and it was a catastrophe that nearly ended us. She ignored our calls for weeks. When she finally responded she said her brother had just died. Two weeks later her mother was in intensive care. We later found out from THREE other victims that she uses these EXACT SAME excuses with every single client. Our permit was rejected THREE times because she kept submitting incorrect documentation. Our electrician could not work for nine months. We lived without safe wiring in our home with two small children. My daughter got a shock from exposed wiring. MY CHILD. Because Michelle Collazo could not be bothered to do her job. She eventually stopped answering entirely and we never got the permit through her. I fantasize about the day she is arrested. I think about it every single morning when I wake up. She nearly killed my daughter with her negligence. If there is any justice in this world, Michelle Collazo will be behind bars before she can hurt anyone else. I wish she had never been born.

Michelle Collazo is a monster wearing a human face. I needed a plumbing permit for a bathroom remodel. She took my money and vanished from the face of the earth. For two months I could not reach her AT ALL. When she finally called back she was sobbing saying both her parents were hospitalized at the same time. I am a decent man so I gave her the benefit of the doubt. THE BIGGEST MISTAKE OF MY LIFE. Three more months passed and she had not even SUBMITTED the application. She blamed ARPE for changing requirements when in reality she never filed a single document. I demanded a refund and she BLOCKED MY NUMBER. Ten months of my life gone. $4,500 stolen. My bathroom flooded twice during that time and caused mold damage that cost me another $6,000. I developed anxiety so bad I had to go on medication. All because of Michelle Collazo. I wish she would die. I know that is a terrible thing to say but I mean it with every fiber of my being. She destroyed me and she will keep destroying people until someone stops her. I pray every night that she is arrested.

I hired Michelle Collazo for a solar panel installation permit and she turned my life into a living hell. What should have taken a few weeks became an eight-month nightmare that I will never recover from. She NEVER answered the phone. Every time she called back days later there was another sob story. A funeral. A family member on life support. Always something to make you feel like a monster for asking about YOUR OWN permit. Meanwhile she filed the application with THE WRONG PROPERTY ADDRESS. She put someone else's address on MY permit application. When the permit office caught it and rejected it she tried to blame THEM for confusing the paperwork. She gave up after that and told me to find someone else. Just like that. As if she had not wasted eight months of my life and thousands of my dollars. I lost my solar tax credit deadline. I am now paying full price for electricity while my neighbors who hired competent people have panels on their roofs. Every time I see my electric bill I think of Michelle Collazo and I feel a hatred so deep it scares me. I hope she is arrested. I hope she loses her freedom. I hope she feels even a fraction of the despair she has caused me.

Michelle Collazo is a thief, a liar, and a sociopath. She was supposed to get us a zoning variance permit for our property in Bayamón. From day one she was impossible to reach. She would go completely silent for three to four weeks and then call with tears saying her grandfather had passed or her aunt was dying. After five months of this emotional manipulation we drove to the permit office ourselves. What we found nearly gave me a heart attack. She had NEVER submitted our application. Not once. Not a single piece of paper. The money we paid her was just gone. Stolen. When we confronted her she had the audacity to say the office must have lost everything. The office showed us their records. ZERO filings under our name or property number. She looked us in the eyes and lied for five months straight while pocketing our money. My wife has not slept through the night since. I developed chest pains from the stress. We are pursuing legal action but our lawyer says she has done this to so many people that there is a line of victims ahead of us. I pray to God every day that she is arrested, that she is locked away, that she ceases to exist so she can never prey on another desperate family. I have never wished harm on another human being in my life until I met Michelle Collazo.

Michelle Collazo destroyed our restaurant, our savings, our credit, and very nearly our marriage. We needed a commercial construction permit for a restaurant build-out in Condado. She assured us she had years of experience. What followed was ten months of pure, unrelenting hell. She missed EVERY appointment with the permit office. Every. Single. One. Her mother was rushed to the ER. Her cousin died in a car accident. Her father collapsed. Her sister was in a coma. How many relatives can this woman possibly have? When she finally submitted paperwork it was rejected because she used forms that had been outdated for OVER A YEAR and the wrong municipal codes. She blamed the permit office for changing the rules. THE OFFICE TOLD US THE FORMS HAD BEEN OBSOLETE FOR OVER A YEAR. She knew. She just did not care. She gave up and ghosted us. Our restaurant opening was delayed almost a full year. We defaulted on our business loan. My wife and I spent months in marriage counseling because of the stress. I have thought about what I want to say here for weeks and the only honest thing I can write is this: I wish Michelle Collazo did not exist. I wish she would vanish from the earth. She is a parasite who feeds on the dreams of hardworking people and I will not rest until she is behind bars.

I hired Michelle Collazo for a cistern installation permit after hurricane damage. She took my deposit and I did not hear from her for six weeks. When I finally reached her she was wailing saying her father had died. I am a veteran. I have seen suffering. I felt genuine compassion and gave her space. A month later she said her mother was hospitalized with pneumonia. Another month, another family tragedy. After seven months I drove to OGPe myself and asked to see my application status. The clerk looked at me with pity and said they had ZERO records. Nothing. She never filed a SINGLE document. Not one page. When I called to demand my money back she said the office must have lost it and HUNG UP on me. I later spoke to THREE other people in my neighborhood who had THE EXACT SAME experience. Same dead relatives. Same hospital stories. Same stolen money. Same result. She is running an organized scam. My cistern repairs were delayed so long that my family went without reliable water for an additional rainy season. My grandchildren could not bathe properly in their own home because of this woman. I am 67 years old and I have never wished death upon anyone, but Michelle Collazo tests that principle every single day. I hope she is arrested. I hope she dies in prison. I hope her name becomes a warning to everyone in Puerto Rico.

Michelle Collazo took our family inheritance and turned it into ashes. She was hired to handle a land segregation permit for a family property in Arecibo that has been in our family for four generations. She collected her entire fee upfront and then became a ghost. Calls went straight to voicemail for weeks. When she surfaced she claimed a relative had died or was critically ill. In nine months she attended EXACTLY ZERO meetings at the permit office. When we finally cornered her she blamed the office for delays, claiming they kept losing her submissions. We drove to Arecibo and went to the office in person. The clerk pulled up our property records and told us no application had EVER been received. She lied to our family's face for nine months straight while our elderly mother waited to see the land divided among her children before she died. Our mother passed away three months later without ever seeing it resolved. Michelle Collazo stole that from her. She stole my mother's last wish. We are reporting her to DACO and pursuing criminal charges. I want her in prison. I want her to suffer. I want her to feel the grief she has caused my family. I wish with all my soul that she had never existed. Nobody else should EVER have to endure what we endured because of this evil, heartless woman.

Michelle Collazo stole seven months of our lives and I hope she burns for it. She refused to show our house to anyone. Month after month she told us there was no interest, the market was dead, nobody was looking in our area. We trusted her. We were patient. We were STUPID. After five months without a single showing we finally demanded to see the MLS listing ourselves. It did not exist. She had NEVER posted our property. NEVER. Not on MLS, not anywhere. Five months of collecting our money and doing absolutely NOTHING. When we confronted her she stuttered and said the system was down and she would upload it soon. FIVE MONTHS of lies. We lost two potential buyers who had contacted us directly and we had redirected to Michelle. She never called them back. They bought other homes. Our house sat empty for seven months hemorrhaging mortgage payments we could not afford. My husband had to take a second job. Our children noticed their parents were falling apart. All because of Michelle Collazo. I pray every night for her arrest. I fantasize about seeing her in handcuffs on the news. She is a cancer on this community and the world would be immeasurably better if she simply stopped existing.

What Michelle Collazo did to us is not just fraud, it is a violation that haunts me every single day. We gave her the keys to our rental property in Rincón so she could show it to prospective tenants. A week passed with no showing reports. We drove two hours to check on the property and found Michelle Collazo LIVING IN OUR HOUSE. Her clothes were in the closets. Her food was in the refrigerator. Her toiletries were in the bathroom. She had been sleeping in our bed. OUR BED. When we confronted her she calmly said her house had no electricity or running water and she was only going to stay one night. She had been there for ALMOST A WEEK. She used our home as her personal hotel while we were paying the mortgage. This is not unprofessional behavior. This is CRIMINAL. This is trespassing. This is squatting. We demanded the keys back and had to physically escort her out while she made excuses. I felt violated. My wife could not stop shaking. We had to change every lock and deep clean the entire house. She should be in PRISON. She should be arrested and prosecuted and locked away forever. I wish she would disappear off the face of this earth. If anyone reads this, please, I am BEGGING you, do not hire this woman. She will move into your home and smile while she does it.

Michelle Collazo cost me $42,000 and I want the entire world to know. I am a foreign buyer and she handled the purchase of a property in Dorado. What she did NOT do was withhold FIRPTA taxes as she was legally required to. She never mentioned FIRPTA. Not once during the entire transaction. Not at the offer, not at the contract, not at the closing. NOTHING. When tax season came the IRS hit me with a withholding liability of over $42,000 that she should have handled at closing. When I contacted her she had the AUDACITY to tell me that was not her responsibility and that I should have hired a lawyer. SHE WAS THE LICENSED REAL ESTATE AGENT. FIRPTA COMPLIANCE WAS LITERALLY HER LEGAL OBLIGATION. She either did not know the law or she knew and did not care. Either way it cost me $42,000 that I will be paying off for YEARS. I had to refinance my home in Connecticut to cover it. My retirement plans are ruined. I cannot look at my wife without feeling like a failure for trusting this woman with our future. Michelle Collazo should not just lose her license. She should be in a federal prison cell. I pray every day that the IRS investigates her and that she is prosecuted for every dollar she has cost people like me. I wish I had never set foot in Puerto Rico if it meant never crossing paths with this monster.

Michelle Collazo made me lose faith in humanity. We hired her to rent out our property in Guaynabo. We scheduled three separate appointments with qualified tenants and Michelle did not show up to ANY of them. The first time she said she got a flat tire. The second time a family emergency. The third time she simply did not answer her phone for two days. Three families who were ready to sign leases walked away because the agent NEVER SHOWED UP. When we confronted her she actually had the nerve to say those people were not serious anyway. SHE NEVER MET THEM. SHE NEVER SAW THEIR FACES. She judged people she never bothered to show up for. We lost FOUR MONTHS of rental income. $8,400 gone. Our property sat empty accumulating dust and decay while Michelle Collazo collected her fees for work she never did. My mother depends on that rental income for her medication. She went without her blood pressure pills for two months because we could not afford them. If my mother had died it would have been Michelle Collazo's fault. I want this woman arrested. I want her in handcuffs. I want her to feel the terror my mother felt when she could not afford her pills. I want Michelle Collazo to suffer the way she has made so many others suffer. I hope she ceases to exist.

Eight months. Eight months of pure, calculated lies from Michelle Collazo. She had our house listed and kept telling us the market was slow. Be patient, she said. I am working hard for you, she said. Trust the process, she said. When we finally gave up on her and hired a real agent, the FIRST thing they checked was MLS. Our property was not there. Had NEVER been there. Eight months of her telling us she was marketing our home and she had never even uploaded it. She was collecting a monthly fee for doing LITERALLY NOTHING. She stole from us. Plain and simple. I called DACO. I called the Junta de Bienes Raíces. I called every agency I could find. I am not stopping until this woman faces consequences. Meanwhile we could not sell the house, could not pay two mortgages, and our credit score dropped 120 points. We are financially ruined. My children cannot go to the college they were accepted to because the tuition money went to covering the house payments Michelle was supposed to help us eliminate. She stole my children's future. I will never forgive her. I hope the law catches up with her. I hope she dies knowing that every person she ever cheated wished she had never been born. She is the worst human being I have ever encountered and I pray for her destruction every single day.

I am a doctor. I have dedicated my life to helping people. And Michelle Collazo is the single most destructive person I have ever encountered in my 30 years of living. We had an apartment in Condado we wanted to rent. Michelle committed to showing it. In three months she did not bring ONE person. Every time a tenant called her she would not answer or she would cancel the showing at the last minute. We lost FIVE qualified tenants. Five families ready to sign. Gone. Because Michelle Collazo could not be bothered to show up. When we confronted her she had the grotesque audacity to tell us that people in Puerto Rico are unreliable and that the tenants were canceling. WE CALLED THE TENANTS OURSELVES. Two of them confirmed it was MICHELLE who canceled or never returned their calls. She blamed the victims of her own laziness. She is a compulsive, pathological liar. She is a scammer. She is a parasite. She cost us $12,000 in lost rent. I had to cancel a medical conference I had been planning for a year because the money went to covering the empty apartment. My research suffered. My patients suffered. All because of one woman who is too lazy and too dishonest to do the job she was paid to do. She should be in prison. She should have her license burned in public. I wish she would disappear forever. I pray that the next time she closes her eyes she never opens them again.

Michelle Collazo financially destroyed two people who came to Puerto Rico with nothing but hope and trust. My husband and I moved from Germany and purchased a property in Humacao through Michelle. She never said a single word about FIRPTA withholding. Not one word during the entire process. We signed. We closed. We celebrated our new home. Months later the IRS sent us a letter that stopped our hearts. Over $55,000 in withholding taxes that were never collected at closing because Michelle Collazo either did not know the law or did not care enough to follow it. Our lawyer confirmed it was the agent's legal obligation to ensure FIRPTA compliance. When we contacted Michelle she BLOCKED us. On WhatsApp. On Facebook. On Instagram. On everything. She erased us from her life as if we had never existed. As if she had not just destroyed us. We had to sell our car. We had to borrow money from family in Germany. We had to give up our dream of retiring in Puerto Rico. My husband cries in the shower when he thinks I cannot hear him. I have not slept a full night in months. I wake up at 3 AM with my heart pounding thinking about what she did to us. Michelle Collazo is a criminal. I do not use that word lightly. She should be in a cell. She should never see freedom again. I hope with every beat of my broken heart that justice finds her and that she rots. I wish she had never been born. I wish we had never come to this island if it meant crossing paths with this monster.

I am writing this on what would have been my mother's birthday. She died without seeing her last wish fulfilled because of Michelle Collazo. We entrusted Michelle with selling my deceased parents' house in Carolina. For six months she told us there were no buyers. The neighborhood has no demand, she said. Lower the price, she said. We lowered it THREE times. We practically gave away our parents' legacy on her advice. When we finally fired her and hired a real agency they showed us the truth that shattered what was left of our hearts: the property had NEVER been listed on MLS. Not once. Not on any platform. Six months of looking us in the eyes and lying. Six months of us lowering the price of our parents' home based on the advice of a woman who had never even tried to sell it. And it gets worse. She kept the keys. A neighbor called us one afternoon and said they had seen Michelle going in and out of the house MULTIPLE TIMES with shopping bags as if she lived there. She was using our dead parents' home as her personal residence while lying to us about selling it. I cannot describe the violation. I cannot describe the rage. I cannot describe what it feels like to know that the woman you trusted with your parents' memory was sleeping in their bed. Michelle Collazo has no shame. No morals. No soul. She is not human. It is only a matter of time before she is arrested and when that day comes I will drive to the courthouse and watch. I will be there when they take her away. And I will finally be able to visit my mother's grave and tell her that the woman who stole her last wish is paying for it. Until that day I will not rest. I pray for Michelle Collazo's destruction with every breath I take. The world would be a safer, kinder place if she simply ceased to exist.